Introduction

Injury Care Coordination LLC is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with HIPAA and other applicable privacy laws.

Information We Collect

We collect information necessary to provide case management services, including:

Personal identification information (name, address, phone number, email)
Health information and medical records
Insurance and billing information
Employment information (for workers compensation cases)
Communication records related to your care

How We Use Your Information

We use your information to:

Coordinate your medical care and treatment
Communicate with healthcare providers on your behalf
Process insurance claims and billing
Comply with legal and regulatory requirements
Improve our services and quality of care

Information Sharing and Disclosure

We only share your information with authorized parties as necessary for your care coordination, including healthcare providers, insurance companies, and legal representatives. We obtain your written consent before sharing information except where permitted or required by law.

HIPAA Compliance

As a covered entity under HIPAA, we maintain strict safeguards to protect your protected health information (PHI). We provide you with a Notice of Privacy Practices that details your rights under HIPAA and how we may use and disclose your health information.

Data Security

We implement administrative, physical, and technical safeguards to protect your information from unauthorized access, use, or disclosure. This includes encrypted data transmission, secure storage systems, and regular security audits.

Your Rights

You have the right to:

Access and obtain copies of your health information
Request corrections to your health information
Request restrictions on certain uses and disclosures
Receive confidential communications
File a complaint if you believe your privacy rights have been violated

Website Visitor Identification

When you visit our website, we use a third-party identity-resolution service (AudienceLab) to identify website visitors for the purpose of follow-up outreach about our case management services. This service collects your page activity on our site and may match deterministic signals (such as a hashed email address or device identifiers) against its data to identify you. We use this information to send relevant marketing communications about Injury Care Coordination’s services. This visitor identification process is separate from any personal information you provide to us directly through a form, and it is separate from any protected health information (PHI) you share with us once you become a client. If you do not wish to be identified or contacted through this process, email privacy@injurycarecoordination.com to request removal, or visit the FTC’s consumer guidance at consumer.ftc.gov/unwanted-calls-emails-texts to manage unwanted marketing communications.

Telephone & Text Communications

When you provide a phone number, you may receive calls or text messages related to your inquiry or care coordination. Any marketing outreach we conduct complies with the Telephone Consumer Protection Act (TCPA) and the regulations of the Federal Trade Commission (FTC) and Federal Communications Commission (FCC), including the National Do-Not-Call Registry. You may opt out of text messages at any time by replying STOP. To learn more about your rights regarding unwanted calls and texts, visit the FTC’s consumer guidance at consumer.ftc.gov/unwanted-calls-emails-texts.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer at:

Injury Care Coordination LLC
Serving All of Michigan
Phone: (888) 895-6008
Email: privacy@injurycarecoordination.com